Warranty & Technical Service
Warranty conditions, operating instructions, and technical support processes for your Sami Marin maritime equipment.
Our Warranty Policy
At Sami Marin, we have the utmost confidence in the production standards and material quality of all maritime equipment we manufacture. Produced from high-quality 316L stainless steel, our products are designed to withstand the harshest marine conditions.
The warranty periods for our products vary depending on the product group and its technical specifications. Detailed warranty periods are specified on the respective product's page. Provided that the usage instructions are followed, our products are under the Sami Marin guarantee against manufacturing and material defects.
Warranty Terms and Periods
- Original Owner Requirement: This warranty applies only to the first registered owner of the products and is non-transferable. Once products are second or third hand, their history is difficult to determine, and they may have been damaged or repaired at some point, which could have structurally weakened them.
- Proof of Purchase: Sami Marin reserves the right to reject warranty claims in cases where the original proof of purchase (invoice) cannot be provided.
Anchor – Lifetime Manufacturer Warranty
Sami Marin warrants Sami Marin Anchors against bending and breaking for a lifetime, provided they are used in accordance with the current Anchor Selection Charts and User Manuals. The warranty period against corrosion is 7 years from the date of purchase.
Swivel – 7-Year Manufacturer Warranty
Sami Marin warrants Sami Marin Swivels against bending, breaking, and corrosion for 7 years from the date of purchase, provided they are used in accordance with their User Manuals.
Bow Roller – 7-Year Manufacturer Warranty
Sami Marin warrants Sami Marin Bow Rollers against bending, breaking, and corrosion for 7 years from the date of purchase.
Other Accessories and Equipment – 7-Year Manufacturer Warranty
Sami Marin warrants its other deck equipment and maritime accessories against bending, breaking, and corrosion for 7 years from the date of purchase.
Covered Under Warranty
- Manufacturing Defects: All structural flaws originating from the production phase.
- Material Defects: Non-standard behavior of the steel or other materials used in production.
- Normal Usage Flaws: Manufacturing-related defects that arise during normal use under specified maritime conditions.
- Usage According to Technical Specs: Problems occurring in scenarios where the product is used in accordance with its carrying capacity, intended purpose, and installation rules.
Out of Warranty Scope
Damage and deformations resulting from the following situations are excluded from the warranty scope:
- Misuse: Using the product for purposes other than its intended design or contrary to the usage instructions.
- Physical Damage: Breakage or deformations caused by user-induced impacts, collisions, or drops.
- Unauthorized Intervention: Structural modifications made to the product without Sami Marin's approval or repair attempts by unauthorized persons.
- Improper Installation: Problems arising from installation errors made without adhering to the installation manual.
- Maintenance Neglect: Corrosion/damage caused by the use of inappropriate cleaning chemicals or the failure to perform periodic fresh-water cleaning on parts exposed to seawater.
- Normal Wear and Tear: Natural wear and tear that may occur over time as a result of continuous mechanical friction.
- Incorrect Maritime Use: Damage caused by loading exceeding the product's capacity or incorrect maneuvers in extreme maritime conditions.
- Anchor Selection Chart: Anchors used without adhering to the current Anchor Selection Chart are out of warranty scope.
- Incorrect Equipment Matching: Swivels incorrectly selected for the anchor and chain.
- User Manual Violation: Damages that may occur in case the products are used outside the purposes and procedures described in the User Manuals are out of warranty scope.
- Limited Liability: This warranty only covers issues specific to the products themselves. Other problems or losses related to the use of the products are under no circumstances covered by the warranty.
- Shipping and Transport Costs: All shipping costs arising from the replacement or return of the product belong to the customer and are not covered by the warranty.
Technical Service and Consulting
The Sami Marin engineering and technical team is always by your side to ensure our products operate at peak performance. You can receive technical support for your current products on the following topics:
- Correct installation and integration
- Product usage and limits
- Periodic maintenance
- Evaluation and inspection of mechanical issues
Independent Technical Support Service
If you trust Sami Marin quality but your boat is currently equipped with different brands, do not worry. With our years of engineering experience in the industry, we offer professional technical support and consultancy for your maritime equipment, even if you did not purchase the products from us. Simply fill out the form at the bottom of the page and click the "Technical Service Request" button for the support you need.
How to Initiate a Warranty & Technical Service Request?
To initiate a warranty review or a technical service process regarding your product, you must follow the steps below. After your request, our technical team will contact you as soon as possible to provide the necessary support.